CAL Introduces Real-Time Baggage Updates

CAL introduces baggage updates as part of a major step toward improving the travel experience for its customers. The new real-time notification feature gives passengers clearer information about their checked bags, helping reduce uncertainty throughout the journey.

How CAL Introduces Baggage Updates During Travel

Passengers will now receive email alerts at key moments. They’ll be notified when their bags are loaded onto the aircraft and again when the luggage arrives at the final destination. These simple, timely updates offer more transparency and help travelers feel more confident as they move through each stage of their trip.

Acting CEO Nirmala Ramai explained that this improvement reflects Caribbean Airline’s commitment to delivering a smoother customer experience. She noted that accurate baggage information remains one of the top needs for travelers.

Technology Behind New Baggage Updates

The new feature is powered by the full implementation of Luggage Logistics’ Load & Track system across all stations in Caribbean Airline’s network. This upgrade strengthens operations and improves the airline’s ability to monitor baggage more efficiently.

Luggage Logistics CEO Adam Dalby praised the partnership and highlighted the airline’s forward-thinking approach. He added that both teams share the goal of boosting performance and reliability throughout the network.

A More Transparent Experience for Caribbean Airline Travelers

Now that CAL introduces baggage updates across its entire system, customers can expect clearer communication and more dependable service. As a result, the airline continues to build trust and improve the overall travel journey for passengers across the Caribbean and beyond.